Return and Refund Policy

At EasyMedGuides.com, we aim to ensure our customers are fully satisfied with their purchases. Please review our return and refund policy to understand your rights and options:

1. Paperbacks

We accept returns for paperback books under the following conditions:

      • Damaged or Incorrect Orders: While we make every effort to carefully pack and dispatch the book promptly, if the book gets damaged during transit, we will promptly send a replacement to your address at no additional cost to you. Refunds are not offered in these cases.
      • Cancellation During Processing: If a customer cancels their paperback book order while the status is marked as “Processing,” the cancellation will be accepted. However, the refund amount will be processed after deducting the cancellation charge (=1$).

      • Return Period: We are committed to ensuring your satisfaction with your purchase. If you encounter any issues with your order, you can request a return within 7 days of receiving it. Our dedicated support team is here to assist you—simply reach out to us at help@easymedguides.com, call us at +91 7667769513, or send us a message on WhatsApp at +91 7667769513. We value your trust and strive to make your experience hassle-free and reliable.

    2. Return Process for Paperbacks

        1. Contact our support team within 7 days of delivery, providing your order number and a description of the issue. Photos of damaged or incorrect items may be requested for verification.

        1. If the photos of the damaged or incorrect product are reviewed and approved, a new book will immediately be shipped to you as a replacement. Refunds are not offered in these cases.

      3. Non-Refundable Situations for Paperbacks

          • Books returned with signs of use or damage caused by the customer.

          • Orders reported after the 7-day return window.

        4. e-Books

        Due to the nature of digital products, all eBook sales are final and non-refundable once the order is placed. However, we understand that issues may arise, and we are happy to assist in the following cases:

        • If you experience technical difficulties preventing access to your eBook.
        • If you receive the wrong eBook due to an error on our part.

        In such cases, please contact our support team at help@easymedguides.com or reach us via phone/WhatsApp at +917667769513, and we will work to resolve the issue promptly.

        Cancellation and Refunds

        • If your payment has been deducted but the order remains pending, and you request a cancellation, we will process the refund once we receive the payment from the payment gateway, after deducting the cancellation fee.
        • A cancellation fee of $1 (or equivalent in your currency) will be deducted before the refund is processed. 

        5. Contact Information

        For questions or assistance with returns, please reach out to our customer service team:

            • Mob No- +917667769513

            • WhatsApp- +917667769513

            • Office Address- EasyMedGuides, Near Railway Hospital, Samsi, Malda, WB, India

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